Frequently Asked Questions
Ordering
How do I place an order? You can order directly through our online store by selecting your product, uploading your logo and completing checkout. For larger or more complex orders, use our Get a Quote page and we will be in touch within 2 hours during business hours.
Is there a minimum order quantity? There is no minimum order on our standard products — you can order as few as one item. However, our best pricing is available on orders of 10 or more items, and we recommend ordering a minimum of 10 for embroidered garments to achieve a professional result at a competitive price.
Can I order a sample before placing a bulk order? Yes. For organisations placing a first order of 50 or more items we offer a free sample so you can approve the quality, fit and finish before committing to the full order. Contact us to arrange this.
How do I get a quote for a large order? Use our Get a Quote page or call us on 0131 553 68 26. For orders of 100 or more items we recommend speaking to our team directly so we can put together a bespoke package including pricing, turnaround time and account management.
Do you offer corporate accounts? Yes. We offer managed corporate accounts for businesses with ongoing uniform requirements. This includes a dedicated account manager, preferential pricing, priority production slots and flexible invoicing. Contact us to discuss your requirements.
Embroidery & printing
What is the difference between embroidery and printing? Embroidery stitches your design directly into the fabric using thread. It produces a premium, textured finish that is extremely durable and is particularly suited to logos on polo shirts, jackets and workwear. Printing applies your design to the surface of the fabric using ink. We use Direct-to-Film (DTF) printing which produces vivid, full-colour results and is ideal for complex designs, photographic artwork or designs with many colours.
What file formats do you accept for logos? For the best results we recommend vector files — AI, EPS or SVG. We also accept PNG and PDF files. If you only have a JPG or low-resolution file, contact us and our team will advise on whether it is suitable.
How many colours can you embroider? Our embroidery machines can handle designs of up to 15 colours. For designs with more than 15 colours we would recommend DTF printing instead.
Where can the logo be placed on a garment? The most common positions are left chest, right chest, centre back, left sleeve and right sleeve. You can specify your preferred position when placing your order.
Can you embroider onto garments I already own? Yes. You are welcome to supply your own garments for embroidery or printing. Please contact us before sending items so we can confirm suitability and provide a price.
What is the maximum logo size for embroidery? Standard left chest embroidery is typically 8–10cm wide. Back embroidery can be up to 30cm wide. We will advise on the best size for your specific design and garment during the order process.
Turnaround & delivery
How long does an order take? Standard turnaround for embroidered or printed orders is 7–10 working days from artwork approval. Express turnaround of 3–5 working days is available on most orders — please contact us to confirm availability before ordering if you have an urgent deadline.
Do you deliver across the UK? Yes. We deliver to any address in the United Kingdom. Delivery is available via standard and express courier services.
How much does delivery cost? Delivery costs depend on the size and weight of your order. Costs are calculated at checkout. For very large orders we will provide delivery costs as part of your quote.
Can I collect my order from your Edinburgh premises? Yes. Collection from our Edinburgh address is available Monday to Friday, 9:00–16:30. Please wait for your order completion notification before travelling.
Pricing & payment
Do you offer volume discounts? Yes. Our pricing automatically reduces as your quantity increases. Orders of 10–49 items receive 10% off, orders of 50–99 items receive 15% off, and orders of 100 or more items are quoted individually to ensure you receive the best possible price.
What payment methods do you accept? We accept all major debit and credit cards, PayPal, Apple Pay and Google Pay through our secure online checkout. For corporate accounts we also offer invoice payment — contact us to arrange this.
Can I get an invoice for my order? Yes. An order confirmation and invoice are automatically emailed to you upon checkout. Corporate account customers can request monthly consolidated invoicing.
Are your prices inclusive of VAT? All prices on our website are displayed inclusive of VAT unless otherwise stated. VAT receipts are included with all orders.